These Terms & Conditions ("Terms") are an agreement between you and Custom Maid Cleaning ("we," "us," "our"). They apply when you use custommaidcleaning.com, request a quote, or book cleaning services with us. By booking a service, you accept these Terms.

1. Our services

We provide residential and light commercial cleaning in Northwest Las Vegas — including recurring, deep, one-time, move-in/move-out, short-term-rental turnover, apartment, and post-construction cleaning. We are a service-area business: our team travels to you. The exact tasks included in your clean are the ones described in your quote or confirmation.

Some work is outside what we do. We do not perform mold or biohazard remediation, pest control, cleanup of human or animal waste beyond normal household levels, hoarding cleanouts, exterior window or roof work, heavy lifting of furniture or appliances, cleaning above safe ladder height, or handling of hazardous materials. If we arrive and find conditions like these, we may decline the job or re-quote it.

2. Quotes and pricing

Quotes are estimates based on the information you give us — home size, condition, and the services requested. If the home differs materially from what was described (significantly larger, heavier soil, more occupants or pets, construction debris), we will tell you before or during the visit and either adjust the price with your approval or limit the work to the quoted amount. Prices do not include applicable taxes unless stated.

3. Scheduling, access, and arrival windows

We schedule by arrival window, not exact minute — traffic, weather, and the job before yours can shift timing. We will contact you if we are running late.

You are responsible for giving us safe, lawful access to the home at the scheduled time: a key, code, lockbox, garage code, or someone to let us in. If our team cannot get in, or cannot safely work (no power or running water, unsafe conditions, an aggressive animal), we may treat the visit as a lockout and charge the cancellation fee described below.

4. Cancellations, rescheduling, and no-shows

Please give us at least 24 hours' notice to cancel or reschedule. Cancellations inside 24 hours, lockouts, and no-shows may be charged a fee of up to 50% of the scheduled service price, because the slot is held for you and our crew is already routed. We will always try to work with you first — call or text us as early as you can.

We may also cancel or reschedule a visit, including for illness, staffing, weather, or unsafe conditions. If we cancel, you owe nothing for that visit.

5. Payment

Payment is due when the service is complete unless we have agreed otherwise in writing. We accept the payment methods listed on your invoice or confirmation. Recurring customers are billed per visit on the same terms. Unpaid balances may pause future service, and we may recover reasonable costs of collection.

6. Our re-clean guarantee

If something in the scope of your clean was missed, tell us within 24 hours of the visit and we will come back and correct that area at no charge. This re-clean is our sole remedy for a service concern, and it is the remedy we would rather give you than a discount — we want the home right.

7. Your home: valuables, pets, and preparation

Please secure cash, jewelry, firearms, medications, and irreplaceable or highly fragile items before we arrive; we would rather not handle them at all. Picking up clutter, laundry, and dishes before a visit lets our team spend the time on actual cleaning.

Pets are welcome, but for everyone's safety please secure any animal that may be anxious or protective around strangers. Let us know in advance about surfaces that need special care — natural stone, unsealed wood, antiques, specialty finishes — and about any product sensitivities or allergies in the household.

8. Damage and liability

We train our team and take care in your home. If we damage something, tell us within 48 hours of the visit so we can inspect it and, where we are responsible, repair, replace, or reimburse it at our option and at fair current value.

We are not responsible for: normal wear and tear; pre-existing damage or wear that cleaning reveals; items that were already loose, cracked, worn, or improperly mounted; damage from surfaces or finishes we were not told about; or failure of items you asked us to clean against our recommendation.

To the fullest extent permitted by Nevada law, our total liability arising out of or related to our services is limited to the amount you paid for the specific service that gave rise to the claim, and we are not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits.

9. Non-solicitation of our team

Recruiting and training reliable cleaners is the hardest part of this business. For the duration of your service with us and for 12 months afterward, please do not directly hire or engage any of our current or recent team members outside of Custom Maid Cleaning. If you do, a placement fee of $2,500 per person applies.

10. Right to refuse or end service

We may decline or discontinue service — including mid-visit — for unsafe conditions, harassment or mistreatment of our team, non-payment, or conditions materially different from what was described. We will tell you why.

11. Website use and content

The text, photos, guides, logos, and design on this site belong to Custom Maid Cleaning or our licensors, and are provided for your personal, non-commercial use. Please do not copy, republish, or scrape them for another business. Our cleaning guides are general information about caring for a home, not professional advice for your specific property.

The site is provided "as is." We work to keep information accurate and current, but we do not warrant that it is error-free or that the site will always be available.

12. Reviews and photos

We may photograph completed work for our portfolio and marketing. Photos will not include people, identifying details, or anything that reveals your address without your permission. Tell us if you would rather we not photograph your home and we will not.

13. Governing law and disputes

These Terms are governed by the laws of the State of Nevada, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Clark County, Nevada, and you and we consent to that jurisdiction. Before filing anything, please contact us directly — nearly every issue is faster to fix with a phone call.

14. Changes to these Terms

We may update these Terms. The effective date at the top of this page shows the current version, and the version in effect when you book applies to that booking.

15. Contact us

Custom Maid Cleaning
10822 Broxden Jct Ave
Las Vegas, NV 89166
(725) 328-5158
dsmax09@gmail.com
Mon–Sat, 8am–6pm